"I think I'm falling in love with you." (via)
As a couple of recent stories involving Comcast have made clear, to say customer service agents have a bad reputation is like saying cavities aren't beloved. People don't like dealing with them for one reason: if you're calling them, you're already unhappy, and their job is to convince you that suffering is a part of life and that your path to true happiness somehow involves a more expensive package.
Being on the receiving end of those calls must be a tough gig. Especially when the person you're dealing with is not the actual source of any problems, just the poor soul whose job it is to act as a human shield for a faceless conglomerate feasting on humanity one dollar at a time.
That's why Someecards editor Dan Wilbur decided to flip the script and call an Optimum Cable customer service representative to let her know how satisfied he was, and that their relationship was in a good place. Just one man doing his part by bringing joy into someone else's life.
Will it make a difference for the average consumer? Probably not. But if enough people take Dan's lead and start calling companies just to brighten their day, it might become easier to get an actual human on the phone.
(by Jonathan Corbett)